Design Part #1
Service Journey Map
We synthesized the gathered interview data into an affinity map, categorizing users' feedback into larger groups to pinpoint their pain points. These pain points were subsequently distilled into three main insights, serving as a guidance for our ideation process.
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User Flow
We synthesized the gathered interview data into an affinity map, categorizing users' feedback into larger groups to pinpoint their pain points. These pain points were subsequently distilled into three main insights, serving as a guidance for our ideation process.
Design Part #2
App & HMI Design
We synthesized the gathered interview data into an affinity map, categorizing users' feedback into larger groups to pinpoint their pain points. These pain points were subsequently distilled into three main insights, serving as a guidance for our ideation process.